Benefit Administration
Learn about eligibility, enrollment, and more.
On This Page
Eligibility Information
Team members: All full-time team members working 30 or more hours per week are eligible for Petfolk benefits, effective on their date of hire.
Dependents: You can also cover your eligible dependents:
- Your spouse or domestic partner
- Your dependent children up to age 26
Enrollment Information
New hires: You have 30 days from your date of hire to enroll in or waive coverage. Coverage starts on your date of hire.
Open enrollment: Each year, open enrollment is your chance to enroll, waive or change your coverage for the next plan year. Elections take effect January 1 and stay in place for the full year unless you have a Qualifying Life Event.
Where to enroll: Make your elections in Rippling.
Questions about eligibility or enrolling? Email HR at hr@petfolk.com.
Download your Employee Benefits guide PDF with all your latest benefit information.
Carrier Contact Information
Cigna Contact Info
- Member Services (medical, dental, accident, critical illness, hospital indemnity): 1-800-997-1654
- Member website: mycigna.com
- Find a doctor or dentist: hcpdirectory.cigna.com
LegalEASE Contact Info
- Member Services: 1-800-248-9000, Monday to Friday, 7 a.m. to 7:30 p.m. CST
- Enroll and plan details: legaleaseplan.com/lped
MetLife Pet Contact Info
- Quotes and enrollment: 800-438-6388
- Get a quote: metlife.com/getpetquote
- Member Services: 1-866-937-7387
- Website: metlifepetinsurance.com
- 24/7 vet chat: MetLife Pet app
Norton LifeLock Contact Info
- Member Services: 1-800-607-9174
- Identity restoration: 1-800-543-3562, Monday to Friday, 6 a.m. to 5 p.m. MST
- Member website: my.norton.com
- Policy terms: gendigital.com/legal
Rippling Contact Info
- Website: rippling.com
- HR questions: hr@petfolk.com
The Standard Contact Info
- Life and disability: 1-800-628-8600
- Website: standard.com
- EAP (24/7): 1-888-293-6948
- EAP website: healthadvocate.com/standard3
VSP Contact Info
- Member Services: 1-800-877-7195
- Website: vsp.com
- Find an eye doctor: vsp.com/eye-doctor